4th Financial Inclusion Conference – Roads to Resilience
Keynote speakers and authors
Professor Sharon Collard
Research Director at the University of Bristol Personal Finance Research Centre
With a background in social policy, Professor Collard has conducted research over the last twenty years in the UK on financial inclusion, consumer credit use, problem debt and financial capability.
Read more about Professor Collard
The Personal Finance Research Centre is a soft-funded independent centre in the University of Bristol School of Geographical Sciences. The centre’s recent work includes a study to update the poverty premium faced by low-income households and a program of work on how lenders and advisers identify and treat consumers in vulnerable circumstances.
The team is currently evaluating Nationwide Building Society’s Open Banking For Good program, which aims to use fintech and Open Banking to solve some of the big financial challenges experienced by people who are ‘financially squeezed’.
Sharon is a member of the Financial Services Consumer Panel – a statutory panel that represents the interests of consumers in the development of policy for the regulation of financial services, the UK Financial Inclusion Commission and the government’s Financial Inclusion Policy Forum.
Professor Frederick Wherry
Townsend Martin, Class of 1917 Professor of Sociology at Princeton University
Frederick Wherry is a Professor of Sociology at Princeton University and Director of the Dignity and Debt network (www.dignityanddebt.org), a partnership between the Social Science Research Council and Princeton University.
Read more about Professor Wherry
Dignity and Debt is a global network of scholars, advocates, and financial organisations working to understand and empower the linkages between lending and human values. The network operates across a dozen countries, incubating research on how dignity and respect affect consumers’ engagements with and responses to debt. The network also supports the development of dignity-enhancing products and services so that financial inclusion centres the understandings and priorities of the excluded in its designs.
Professor Wherry recently published Credit Where It’s Due: Rethinking Financial Citizenship (with Kristin S. Seefeldt and Anthony S. Alvarez) and edited The Oxford Handbook of Consumption (with Ian Woodward), both in 2019. He served as the editor of the four-volume Sage Encyclopedia of Economics and Society as well as Money Talks: Explaining How Money Really Works (with Nina Bandelj and Viviana A. Zelizer) and wrote four other books.
Professor Wherry led the Social Science History Association (ssha.org) as its president in 2018 and as the chair of the Economic Sociology Section and of the Consumers and of the Consumption Section of the American Sociological Association. He participates in a working group on work and wealth at the Aspen Institute in its Financial Security Program and serves in an advisory capacity to the Boston Federal Reserve (Community Development Research Advisory Council) and the Lloyds Banking Group Centre for Responsible Business at the Birmingham Business School (UK).
Dr Jeremiah Brown
Lecturer in Public Policy at UNSW Canberra School of Business
Dr Jeremiah Brown is currently a lecturer in Public Policy with the Public Service Research Group in the UNSW Canberra School of Business. His work examines the interaction between public policy, freedom, and financial wellbeing, with an emphasis on the principles required to support economic dignity for all citizens in the modern state.
Read more about Dr Jeremiah Brown
Jeremiah’s work draws heavily on Amartya Sen’s capability approach to understand how different kinds of disadvantage can constrain people’s freedom in established democratic societies. His recent work has analysed the role that application forms can play in preventing access to social security support, and how using a systems approach to financial wellbeing can improve our understanding of the concept and improve financial wellbeing related outcomes.
Previously Jeremiah has worked as a financial wellbeing research fellow at the Centre for Social Impact UNSW, and in 2019-2020 he was the inaugural ANZ Tony Nicholson research fellow at the Brotherhood of Saint Laurence Research and Policy Centre, where he worked on how the concept of economic dignity can be used as a framework to evaluate ideas, structures and policies related to financial wellbeing.
In 2018 he completed his PhD in Political Theory at the University of Melbourne, which examined how freedom is conceptualised in measures of democracy, and he developed a new measure of democracy using a definition of freedom based upon the capability approach.
Reverend Tim Costello AO
Chief Advocate at Alliance for Gambling Reform
Tim is one of Australia’s most respected community leaders and a sought after voice on social justice issues, leadership and ethics. For 13 years until October 2016, Tim was Chief Executive of World Vision Australia (WVA). In his current role as the Alliance’s Chief Advocate, Tim is putting awareness of gambling harm on the national agenda. Concurrently this year, Tim is the Executive Director of Micah Australia.
Read more about Reverend Tim Costello AO
Other positions Tim holds are Chair of the Community Council of Australia; member of the Multi-Stakeholder Steering Committee of the EU-Australia Leadership Forum; member of the SBS Community Advisory Committee: Chief Advocate of the Thriving Communities Partnership; board member for the Campaign for Australian Aid; board member for the Australian National Development Index; Patron of SMSF and Patron of the National Youth Commission.
Speakers and authors
Chief Operating Officer at Global Sisters
Heather’s career has been dedicated to social and economic justice for women. Her background in microfinance led her to work in Europe and Asia, living in the Philippines, India and France and working extensively in Indonesia and Timor Leste.
Read more about Heather Thomson
After working at the OECD in Paris, Heather spent close to a decade working with one of the largest microfinance organisations globally, Opportunity International.
She had the opportunity to work with start-up NGOs to large scale microfinance banks- all of who aimed to transform the lives of poor women through business.
Heather had the privilege of working on the establishment of one of the first microfinance programs in Australia, now called Many Rivers Microfinance.
Her time at Sydney Community Foundation shaped her understanding of collective impact and place based philanthropy, as well as a gaining a deeper insight into gender based poverty and disadvantage in urban Australia.
Heather joined the Founder of Global Sisters, Mandy Richards, to establish the organisation and launch operations in early 2016. They have gone from a 2 woman operation to leading a team of almost 20 in five urban and regional areas around Australia. After 3.5 years of piloting, Global Sisters is now poised to start scaling impact across Australia.
Heather holds a Masters in Development Administration from ANU and has studied social entrepreneurship at INSEAD Singapore. She is a Trustee of the McLean Foundation, a philanthropic foundation dedicated to conservation, education and gender equality. She is the mum of 3 young kiddos, married to a complete superstar and lives on the Northern Beaches of Sydney.
CEO at Northern Rivers Community Gateway
Jenni is CEO of the Northern Rivers Community Gateway. She is Chair of the NSW Financial Inclusion Network, Board member of Homelessness Australia, a full member of the Planning Institute of Australia, MBA Australasia and the Institute of Managers and Leaders ANZ.
Read more about Jenni Beetson-Mortimer
Jenni holds a Master of Business Administration (MBA) – Leadership from Deakin University. She is a graduate of Social Leadership Australia and holds a Bachelor of Social Science from Southern Cross University.
Since 2000 Jenni has worked in leadership roles within the NGO sector as CEO, Manager, Planner and Community Development Worker. As a Ngemba woman originally from Brewarrina in Western NSW now living on the NSW North Coast, Jenni has a strong commitment to social justice, financial inclusion, ending homelessness and grass roots community services that provide true integrated, wrap-around services to disadvantaged people.
NILS Administrator at Northern Rivers Community Gateway
Renee leads the Northern Rivers NILS team and occasionally steps in as Social and Financial Inclusion Manager. Renee has extensive banking and financial planning experience, holds a Bachelors degree in Business and a Diploma in Financial Planning.
Community Relief and Resilience coordinator at WACOSS
Through her role with WACOSS, Leela provides policy and sector support to the emergency relief and charity food sectors in Western Australia.
Read more about Leela James
Leela’s professional career in the community sector has spanned project management, research, engagement and policy in a variety of contexts, including her work with Consumers of Mental Health WA, the Western Australian mental health consumer peak.
Leela is committed to working in partnership across sectors, including elevating the voice of and partnership opportunities for people with lived experience to ensure a more just, fair and equitable society.
In addition to a Masters degree in Human Rights Practice, Leela holds Certificates in project management, training and education and IAP2 engagement.
Case Worker at Northern Rivers Community Gateway
Jade is a case worker for Northern Rivers Community Gateway’s Helping Hands service, providing supports to Aboriginal and Torres Strait Islander people in the Northern Rivers region who are homeless, or at risk of becoming homeless.
Read more about Jade Zwiers
Jade started her career working in property management and in 2000 moved to the social housing sector working as a tenancy manager. At Community Gateway, Jade is committed to empowering clients, working from a strength-based perspective and helping her clients navigate their housing journeys.
For over 5 years Jade has volunteered as president of a local indigenous preschool. This has provided the opportunity to develop and to foster relationships within our local aboriginal communities.
Financial Inclusion Project Officer at Northern Rivers Community Gateway
Fiona has 15 years of experience working in the employment sector and human resources. She has over 6 years of experience working in the community sector.
Read more about Fiona Batterham
Fiona holds a Bachelors degree in Social Sciences, a Graduate Certificate in Employment Relations and is currently undertaking a Masters qualification in Social Work. For over 3 years, Fiona has volunteered in the position of Secretary at a community-based, not-for-profit organisation delivering long day care and OOSHC services.
Manager, Policy and Research at Carers NSW
Sarah has been in the Carers NSW Policy Team for six years, where her focus has been the rollout of the NDIS in NSW. Sarah has a background in social policy analysis and social research and completed a Masters by Research at UNSW in 2014.
CEO and co-founder of Wagestream Australia
Wagestream Australia is a mission-driven fintech with a focus on improving financial wellbeing for Aussie employees through innovative digital tools like real-time pay tracking, earned wage access and live chat money coaching.
Read more about Josh Vernon
Josh started Wagestream Australia when he saw a friend get into a tough spot after using a payday loan to repair a fridge. With financial stress the number one concern of Aussie employees, Josh knew there had to be a better solution – a solution where no one is charged unnecessary high-cost credit and financial goals are achievable.
Acting General Manager Governance, Awareness and Policy at Energy & Water Ombudsman NSW
Stephanie has worked at the Energy & Water Ombudsman NSW for over a decade in a variety of roles. She started as an Investigations Officer managing customer complaints and conciliating outcomes, before moving into specialist dispute resolution advisory and leadership roles where she used her expertise to develop policies, practices and procedures based on best practice dispute resolution principles.
Read more about Stephanie Saill
For the past four years, Stephanie has managed EWON’s members and governance, including leading the expansion of EWON membership to ensure equal access to external dispute resolution for all consumers.Stephanie currently sits on the Society of Consumer Affairs Professional (SOCAP) Board, the Australian and New Zealand association for complaint professionals. Stephanie is admitted as a solicitor in NSW and recently became an accredited mediator.
Gordon has been assisting with the establishment of the tax clinic since its inception.
Read more about Gordon Mackenzie
He teaches and researches into the effect of taxation on decision making, both by individual and corporate taxpayers, as well as the regulation of the taxation liability of those taxpayers. He has 30+ years experience, both professionally and academically, in financial services regulation and taxation.
CEO at Ecstra Foundation
Caroline is a philanthropic leader with over 25 years of corporate, legal, governance and not-for-profit experience. Caroline is the CEO of the Ecstra Foundation, an organisation committed to empowering consumers and building the financial capability of all Australians.
Read more about Caroline Stewart
Caroline is a Board Member of Philanthropy Australia and is on the Audit & Risk Management Committee. Other current board commitments include WAGEC (Women and Girls Emergency Centre, Redfern) and Lenity Australia. She previously led the UBS Australia Foundation. She has worked with multiple stakeholders across the community, corporate, government and charity sectors. Caroline holds a BA (Syd Uni), is admitted as a Solicitor in NSW and the ACT and completed the AICD Company Directors Course in 2015.
Dr Archana Voola
Adjunct Fellow at Western Sydney University and Policy Officer at Western Sydney Migrant Resource Centre
Dr Archana Voola is an academic researcher and policy advocate focused on financial wellbeing, gender equality, poverty alleviation and migrant experiences.
Read more about Dr Archana Voola
Archana has completed her PhD and postdoctoral work from the University of Sydney. Archana’s research expertise and interests are focused on vulnerable groups such as ultra-poor women, financially excluded people, people experiencing food insecurity and poverty.
Her publications are in areas including gender equality strategies, anti-poverty program evaluations, marketing strategies for social impact, comparative social policy, and the United Nations’ Sustainable Development Goals.
As founding member of Academics Stand Against Poverty (ASAP) Oceania Chapter, a coalition of academics from Australia and New Zealand focusing on poverty eradication, Archana has provided thought leadership on conducting Poverty Audits of the major political parties in Australia.
Archana’s work is underpinned by a passion to be a voice for the voiceless, and Mahatma Gandhi’s quote best encapsulates her ethos ‘Be the change that you want to see in the world’.
Research Student at University of Sydney Business School
Farhan Ashik is a PhD candidate in the Discipline of Marketing at the University of Sydney Business School. His research is focused on the role that Marketing can play in reducing inequality and contributing to the UN Sustainable Development Goals (SDGs).
Senior Aboriginal Project Officer at Homelessness NSW
Monique is responsible for providing strategic advice and building strong collaborative partnerships with services and community members, to establish a connected voice that addresses the core drivers of Aboriginal homelessness across NSW.
Read more about Monique Wiseman
Previously, Monique worked for over eight years with the Aboriginal community of Kings Cross as the Aboriginal Program Manager at Wayside Chapel. Under Monique’s leadership, the Aboriginal program grew from eight case files to over four hundred engaged community members. Monique’s legacy was a sustainable program that provides a culturally appropriate service for Aboriginal communities both locally and inter-state.
Senior Manager at Australian Securities and Investments Commission
Andrew is currently leading the Next Gen Moneysmart program, a key deliverable from the Australian Securities and Investments Commission to help Australians take control of their financial lives.
Read more about Andrew Dadswell
Andrew has worked in the field of financial education for 15 years in the private and public sectors with a background across communications and finance.
Service Improvement and Innovation Manager at Bridge Housing
Ellis has worked in social policy and advocacy roles across the community sector for five years, with a focus on housing, homelessness and older people. She is passionate about improving housing outcomes for people on low incomes, particularly those with complex needs.
Read more about Ellis Blaikie
Ellis joined Bridge Housing in 2019 and leads service improvement initiatives to support the organisation’s tenant-centred approach to delivering housing. She is a strategic thinker with a commitment to evidence-based policy and program development.
With an honours degree from the University of Sydney, Ellis has previously worked for the Community Housing Industry Association NSW and Combined Pensioners and Superannuants Association NSW.
CEO at StartSomeGood.com
Tom Dawkins is an entrepreneur, speaker, trainer and the Co-Founder and CEO of StartSomeGood.com, a crowdfunding platform and capacity-builder for social enterprises, non-profits and community initiatives globally.
Read more about Tom Dawkins
Tom was previously the founder of Australian youth non-profit Vibewire, the first Digital Communications Director at Ashoka, a global NGO fostering social entrepreneurship based in Washington DC, and the founding Director of the Australian Changemakers Festival.
Tom has supported numerous non-profits, governments and businesses to better engage their community using technology and been recognised with awards and Fellowships from the World Summit Youth Awards, International Youth Foundation, Nexus Summit, The Future Summit and the Australian and New Zealand Internet Awards.
Dr Christina Pollard
Principal Policy Consultant at East Metropolitan Health Service
Dr Pollard is an experienced prac-ademic, a career public servant, public health nutritionist and researcher.
Read more about Dr Pollard
She has developed, implemented and evaluated numerous public health nutrition interventions for Government in Australia at all levels (national, state and locally) and is best known for the Go for 2&5 Fruit and Vegetable campaign.
She believes that strong policy measures are essential to protect and promote the public health of those who are the most vulnerable in our society. She has a strong commitment to policy and advocacy, and is currently the Principal Policy Consultant at East Metropolitan Health Service in Western Australia and is the Public Health Association of Australia’s Vice-President (Policy).
CEO at NCOSS
Joanna is a strong advocate for building strong, inclusive and diverse communities where individuals and families can thrive in all facets of life.
Read more about Joanna Quilty
Joanna’s experience spans across both the public and not-for-profit sectors public service experience spans across human rights, social policy, economic analysis and transport and infrastructure initiatives.
Having joined the NGO sector in 2013, Joanna has held various leadership and change management roles including Deputy CEO of NCOSS, leading the roll-out of the NDIS for mental health organisation Flourish Australia and, as Director of Operations at Relationships Australia NSW, driving rigour and results in service delivery for survivors of institutional abuse and families impacted by domestic violence.
Joanna is passionate and enthusiastic in her desire to work in collaboration with communities to bring an end to poverty and disadvantage across NSW.
CEO at Milk Crate Theatre
Jodie has 20 years of experience working in the not for profit sector for organisations such as Cancer Council, Sydney Opera House and the Red Cross.
Read more about Jodie Wainwright
Prior to joining Milk Crate Theatre, Jodie worked in a development role with Holdsworth Community on innovative programs such as the HomeShare program which is currently being piloted in Sydney and it’s Eastern Suburbs.
Jodie also worked through the change to consumer-directed funding, with the introduction of both the NDIS and Home Care Packages and understands the challenges and possibilities these reforms provide.
Milk Crate Theatre is an arts organisation that uses performing arts practice to change the story of homelessness. It provides creative opportunities for participants to build confidence, skills and social connections to help make positive life changes.
Programs are run for, with and by members of the community that have a lived experience of homelessness or any of the complex issues associated with homelessness. These commonly include mental health issues, financial instability, emotional and physical support needs, trauma, domestic violence and people that have recently arrived.
Policy Consultant at Australian Banking Association
Read more about Teresa Woods
Focussing on protecting the interests of consumers, Teresa develops industry guidelines, policy and advocacy positions in response to issues identified through engagement with community stakeholders.
Teresa initially joined the ABA to focus on improving banking outcomes for customers experiencing Family Domestic Violence and has recently moved to this role. Before joining the ABA Teresa held various global financial services risk and compliance roles over 26 years at the Macquarie Group, and prior to that, 5 years at KPMG.
Teresa holds a Bachelor of Economics from the University of Sydney, a Graduate Diploma in Applied Finance and Investment from (FINSIA- the Australian professional body for the financial services industry) and is a Chartered Accountant.
Artistic Director at Milk Crate Theatre
Read more about Margot Politis
CEO at Consumer Action Law Centre
Gerard is CEO of the Consumer Action Law Centre, an independent, not-for-profit consumer organisation based in Melbourne.
Read more about Gerard Brody
Consumer Action provides financial counselling, legal advice and representation to support vulnerable and disadvantaged Victorians, and draws on its direct knowledge of the consumer experience in modern markets to pursue consumer interest campaigns and policy reform at both state and national levels.
Gerard is also the Chair of Consumers’ Federation of Australia, the peak body for consumer organisations in Australia, representing a diverse range of consumer groups, including most national consumer organisations.
Co-founder of the Antipoverty Centre
Kristin is an unwaged worker living below the poverty line on the Disability Support Pension. She is involved in research, policy development, advocacy and parliamentary engagement to advance the interests of everyone living in poverty and those subjected to the brutal conditions placed on people receiving a social security payment. Kristin is a co-founder of the Antipoverty Centre and was formerly the spokesperson of the Australian Unemployed Workers’ Union.
NSW and ACT Director at Australian Red Cross
Poppy has an Honours degree in Business Economics, is a qualified accountant and graduate of the Australian Institute of Company Directors. She came to Australia after a career as a management consultant for private, government and not for profit projects in the UK and Europe.
Read more about Poppy Brown
With a passion for supporting those most disadvantaged people in our community, she has spent the last 17 years working in the not-for-profit sector primarily in the child and family space, managing programs supporting children with disabilities, migrant and refugee families and Aboriginal and Torres Strait Islander Programs.
As State Director for the Australian Red Cross she has been heavily involved in the response to the recent unprecedented bushfire crisis in NSW and is working to support impacted communities in their long road to recovery.
Research Fellow at UNSW's Centre for Social Impact
Chris Hartley is a Research Fellow at CSI UNSW with a research focus in housing and homelessness and expertise in social housing policy, outcomes measurement in specialist homelessness services, homelessness and trauma, and research co-design with people who have a lived experience of homelessness.
Read more about Chris Hartley
Chris has a decade of experience in the homelessness sector having previously worked as the Senior Policy Officer with Homelessness NSW and Policy Officer/Solicitor with the Homeless Persons’ Legal Service.
In 2020, Chris was a co-author on the Australian Homelessness Monitor 2020 and the research report A pathway to where?, an enquiry into understanding and reimagining social housing pathways which examined the lived experience of people who have moved into, within or out of social housing. Chris is currently undertaking an evaluation into the temporary accommodation provided to people sleeping rough in NSW during in the COVID-19 pandemic.
Chris is a member of the Everybody’s Home campaign, a member of the Homelessness NSW Policy Council, Chair of the Eastern Area Tenants Service and a board member of Northern Rivers Community Gateway.
Dr Jennifer Baxter
Senior Researcher at Australian Institute of Family Studies
Jennifer Baxter is a senior researcher at the Australian Institute of Family Studies, where she manages the Families, Society and Lifecourse Research team. She is a demographer with a long-standing research interest in the interactions between work and family.
Professor Michael Walpole
Professor of Taxation Law at UNSW
Michael has been involved in the establishment of the UNSW Tax Clinic. His research interests include GST, tax administration and tax compliance costs.
Read more about Professor Michael Walpole
Michael’s PhD was on taxation of goodwill and he has undertaken several research projects on taxation of intangible property. He also teaches tax administration, tax anti-avoidance, and ethics in tax practice.
Dr Youngdeok Lim
Senior Lecturer at UNSW
Youngdeok is a Senior Lecturer at the UNSW Business School’s School of Accounting. His research interests in taxation include tax avoidance in companies and high wealth individuals and capital gains tax.
CWES Founder and 2019 Churchill Fellow
Rebecca founded the Centre for Women’s Economic Safety (CWES) to raise awareness of economic abuse as a form of domestic and family violence and advocate for structural and systems change to support women’s economic safety.
Read more about Rebecca Glenn
Rebecca is also Assistant Director at Insight Exchange (Domestic Violence Service Management), with a focus on the impact of domestic and family violence on financial wellbeing. In 2019, she was awarded a Churchill Fellowship to investigate service responses to women experiencing or escaping economic abuse in the UK, USA and Canada.
Rebecca developed her passion for financial wellbeing while working as a Communications Executive at the Association of Superannuation Funds of Australia (ASFA). In that capacity she was an Executive Committee member and Campaign Director for MoneySmart Week before being appointed founding CEO of not-for-profit organisation, Financial Literacy Australia in 2013.
Before CWES and Insight Exchange, she worked for the Commonwealth Bank (CBA) developing its Employee Financial Wellbeing Program. As a member of CBA’s Domestic and Family Violence Working Group Rebecca worked with a range of experts to develop the Women’s Financial Wellbeing Guide and partnered with Domestic Violence NSW to produce the Addressing Financial Abuse Guide. She also led development of the bank’s first Financial Inclusion Action Plan.
Rebecca has an MBA and a Masters of Media Practice from the University of Sydney.
Head of Social Licence at Transurban
Jane has played a key role in advocating for the creation of Linkt Assist, Transurban’s first dedicated team to support customers experiencing social and financial hardship.
Read more about Jane Calvert
Jane has also played a key role in a range of systemic changes to improve the way the business detected and responded to hardship. She also led the development of Transurban’s first Financial Inclusion Action Plan.
An accredited Partnership Broker with more than 20 years’ experience spanning the transport, development, health, media and community welfare sectors, Jane is a firm believer that corporate, government and community organisations must work together to more effectively address the rising issues of social and financial inequality and restore the financial resilience of Australian communities.
Professor at Curtin Law School, Director of Graduate Research and Provost fellow 2019
Helen Hodgson is an expert in taxation, based at the Curtin Law School. Her research is in the areas where tax and social policy intersect: superannuation, housing and inequality. She has contributed significantly to policy review in the areas of superannuation and the tax and transfer system.
Read more about Helen Hodgson
Helen has been teaching taxation law in business and law schools since 1989, and joined the Curtin Law School in 2014. Her areas of teaching include superannuation, capital gains tax and the taxation of trusts and companies. She is the Director of Graduate Studies for the Curtin Law School, and has previously held research and teaching leadership positions at Curtin and UNSW. Helen was also a Member of the Legislative Council in Western Australia between 1997 and 2001.
Helen holds qualifications in accounting, business law and taxation, is a Fellow of the Australian Society of CPA’s, a Chartered Tax Advisor and an associate member of SMSF Australia. She is a member of Super Consumers Australia Policy Reference Committee, and a Director and Chair of the Social Policy Committee of the National Foundation for Australian Women. In this capacity she is a co-editor of the Gender Lens on the Budget, published annually by NFAW.
Training and Development at Good Shepherd Australia New Zealand
Hannan Amin is a Training and Development Consultant at Good Shepherd Australia New Zealand. She has a background in Social Work and has extensive experience working in employment support and training as well as refugee settlement.
Read more about Hannan Amin
Over the course of her career, Hannan has developed a nuanced understanding of what it means to live in financial hardship and what it means to create financial wellbeing. Her work has included an acting team leader of a financial hardship team at an energy retailer and developing educational resources for vulnerable consumers at the Australian Securities and Investments Commission. Hannan currently designs and delivers financial hardship and family violence training to corporate clients.
Executive Director at Welfare Rights Centre
Katherine has a 25-year career working to achieve social justice in the community legal sector, union movement, the public sector and private practice.
Read more about Katherine Boyle
Following her undergraduate degree, Katherine worked for a Labor Senator and volunteered at the Welfare Rights Centre. She then worked for a number of years in the NSW Department for Women, before she was seconded into the NSW Public Service Association, first as an Organiser and then as Acting Women’s Industrial Officer.
Her work at the union led to an interest in the law, and ultimately to a first class honour degree in Law from UNSW, which she worked towards while raising three children and continuing her volunteer work at Marrickville Legal Centre.
Katherine completed her practical legal training at the Homeless Persons’ Legal Service, where she also worked as a junior solicitor. Following a period in private practice, she shifted to LawAccess NSW.
The CLC sector beckoned, however, and she took a temporary position as law reform solicitor and clinical supervisor at Kingsford Legal Centre. She continued her work supervising law students in the provision of legal advice to socially and economically disadvantaged residents of Western Sydney at the Parramatta Community Justice Clinic, a joint project (then) Macquarie Legal Centre and Western Sydney University.
She started as Coordinator/Principal Solicitor at the Welfare Rights Centre in 2016, and in 2019 was appointed Executive Director. She is also the Deputy Chair of Economic Justice Australia.
Executive Officer at Economic Justice Australia
Leanne Ho is a human rights lawyer and leader in the community and pro bono legal sectors. She joined Economic Justice Australia as Executive Officer in 2017.
Read more about Leanne Ho
Leanne has previously worked in various roles at the Welfare Rights Centre in Sydney, most recently acting as Principal Solicitor for several months on secondment from a law firm.
Leanne also works as a pro bono consultant, developing the pro bono programs of large corporate law firms to provide legal assistance to vulnerable and disadvantaged groups including refugees and people seeking asylum in Australia. She has previously worked as the legal adviser to United Nations peacekeeping missions and its Human Rights Advisory Panel.
Policy and Advocacy Manager at St Vincent de Paul Society NSW
Rhiannon leads research, policy and advocacy work across diverse social issues for Vinnies NSW, connecting on-the-ground experience with decision-making processes, and supporting the grass-roots implementation of large campaigns.
Read more about Rhiannon Cook
Rhiannon has previously worked for several peak bodies, including the NSW Council of Social Service and the Australian Research Alliance for Children and Youth. Prior to entering the not-for-profit sector, Rhiannon brought her social policy experience to bear on roles with both the State and Commonwealth Government, and with international development agencies in the Philippines and Thailand.
Rhiannon is also the current President of the Canterbury City Community Centre in Lakemba.
Manager at Mountains Community Resource Network
Kris has been managing the Mountains Community Resource Network (MCRN) since March 2012. MCRN is the local peak body for the Community sector in the Blue Mountains; in this role convening and supporting a range of interagencies and networks (including the Resilience & Preparedness Group), developing policy, undertaking advocacy, etc.
Read more about Kris Newton
Kris started in teaching in the ACT; then spent another 30 years in Canberra working in several Federal Government agencies, her own consultancy firm, and in the management of national NFP peaks.
Following both the 2013 and 2019-20 Blue Mountains bushfires, Kris Chaired the Wellbeing (Psychosocial) Recovery sub-committee; since 2014 she has convened the cross-sectoral Resilience & Preparedness (R&P) Group; and is now a permanent Observer (representing the community sector) on the BM Local Emergency Management Committee.
Kris is a passionate advocate for community-led resilience and recovery, and for the effective resourcing of local placed-based organisations trusted by community to support them in undertaking this work. Her qualifications include BA; Dip. Ed. and Dip. Psychology (Counselling).
Board Member of NSW Government’s Council for Women’s Economic Opportunity
Taleen has been instrumental in advising on the Women’s Financial Toolkit – the free, online resource that all women can use to find help with money concerns. Taleen brings her specialist expertise aimed at supporting women with economic opportunities.
Read more about Taleen Shamlian
Taleen is Director and Principal Consultant at @AdvisoryStreet, an economics and public policy firm, providing advice on a range of stakeholder engagements and public policy issues, such as the Banking Royal Commission.
Taleen’s previous experience includes Head of Government Affairs for Visa and the Commonwealth Bank, and as an economist at Commonwealth Treasury.
Policy Officer at NSW Department of Communities and Justice
Kylie is a Policy Officer with Women NSW in the Department of Communities and Justice. She works on a range of projects including the secretariat for the NSW Council for Women’s Economic Opportunity, the Return to Work Program, and the Women’s Financial Toolkit.
Read more about Kylie Flack
Kylie has worked at all levels of government, specialising in social policy research and has a Master of Policy and Applied Social Research. In 2018, she completed a PhD in History at Macquarie University.
2021 Young Woman of the Year Award finalist
Julia Weber, a @harveynorman 2021 Young Woman of the Year Award Finalist and author of a self-help book for teenage girls, understands the importance of managing her finances as a young woman leading a busy lifestyle.
Read more about Julia Weber
When Julia was a uni student, she used the Toolkit to help manage her expenses while studying. This allowed her to keep on top of things and focus on her studies.
Julia also develops financial literacy content of her own, with the aim of solving monetary struggles for all Australians, and has taught financial literacy to young people in her community, and creates online content in collaboration with the @childrensadvocate.
General Insurance Team Manager at Australian Financial Complaints Authority
Jessica Casey has been a part of AFCA since its inception, first joining the predecessor scheme the Credit and Investments Ombudsman in March 2017 as a case manager.
Read more about Jessica Casey
Jessica commenced her role as a team manager in April 2019 with AFCA and has managed teams handling both banking and finance and general insurance complaints. Prior to this, Jessica also spent several years practising family law in which she was also experienced in dealing with dispute resolution.
Jessica holds a Bachelor of Laws and Bachelor of Arts and was admitted as a solicitor to the Supreme Court of NSW in July 2015.
Professor Jan Breckenridge
Head of School of Social Sciences at UNSW
Professor Jan Breckenridge is the Head of the School of Social Sciences UNSW, Sydney and is the Academic Lead and Convener of the Gendered Violence Research Network, UNSW, Sydney.
Read more about Professor Jan Breckenridge
Professor Breckenridge is an internationally recognised interdisciplinary social sciences scholar in areas of gendered violence and her research is oriented towards maximum impact in innovative social policy development, best practice service provision and outcome measurement of effectiveness.
Jan leads an evidence informed knowledge-exchange stream ‘Gendered Violence and Organisations’ which provides expert advice to government, private and third sector organisations on best practice policies and organisational response to employees and the management of customers and clients affected by domestic and family violence, sexual assault and sexual harassment.
Director at NSW Office of Responsible Gambling
Natalie Wright is the Director, Office of Responsible Gambling, in the Better Regulation division of the NSW Department of Customer Service.
Read more about Natalie Wright
Natalie has worked in gambling harm prevention since 2016, establishing the Office of Responsible Gambling in 2017 to deliver prevention, early intervention and support programs for people experiencing gambling harm in NSW.
She has previously worked in a range of public sector agencies in a range of portfolios, including food, liquor and gambling regulation. Natalie has extensive experience in government services, engagement and communication, holds a Bachelor of Arts (Communications) and is a graduate of the Australian Institute of Company Directors.
Bushfire Recovery and Community Development State Manager at St Vincent de Paul NSW
John is a community development practitioner with over 15 years’ experience in the sector and a diverse career path spanning fundraising and communications, operations, and finally program design and implementation.
Read more about John Fenech
Prior to joining Vinnies, John was the International Program Lead for Islamic Relief Australia, overseeing a diverse and growing program portfolio of work in the Middle East, Africa and South-east Asia, and before that an International Program Coordinator for ChildFund Australia, where he supported large project portfolios in Cambodia, the Pacific, and East Africa.
John has also lived and worked in Laos, Thailand, Sri Lanka and Timor-leste, and has had short-term stints in several other locations
Dr Lukas Hofstätter
Research and Development Officer at Carers NSW
In addition to his role with Carers NSW, Lukas is an Honorary Postdoctoral Associate at the Department of Sociology at Macquarie University.
Read more about Dr Lukas Hofstätter
Previously he worked as a lecturer and researcher in various contexts in Sydney (Australia), Frankfurt am Main (Germany), and Vienna (Austria).
He holds a PhD in Sociology from Macquarie University Sydney and Goethe-University Frankfurt (Cotutelle), where he graduated with a thesis on finance, inequality and globalisation. He also holds a Master of Arts and a Bachelor of Philosophy in Sociology from the University of Vienna.
His current research interests include the sociology and political economy of caring and empirical methods in research and evaluation.
Indigenous Women’s Financial Wellness Project lead at First Nations Foundation
A Jarowair, Wakka Wakka & Wulli Wulli woman with strong family ties to South East Queensland who grew up on Dharug Country in Western Sydney.
Read more about Larisha V Jerome
Larisha currently works at First Nations Foundation as the project lead for the Indigenous Women’s Financial Wellness Project. Her aim to redress the economic injustice that First Nations people face and to empower women to achieve Financial Wellness and Economic Independence.
Larisha has an extensive background working in Banking, Health and Government (Indigenous Affairs) and Non-for-Profit sector (Women’s Health & Women’s Community Legal Service in the Financial Abuse Prevention Unit).
Financial Abuse Service NSW Policy and Capacity Building Officer at Redfern Legal Centre
Gayatri Nair has worked in domestic and family violence throughout her career, first as a community lawyer and then in policy, research and advocacy in both Government and the non-government sector including most recently as Policy and Research Manager at Domestic Violence NSW.
Read more about Gayatri Nair
Gayatri is passionate about achieving better outcomes for people experiencing domestic abuse and is working towards this at the Financial Abuse Service NSW and also the NSW chapter of the Economic Abuse Reference Group.
Redfern Legal Centre’s Financial Abuse Service NSW assists victim survivors of financial abuse in intimate partner relationships to remedy coerced debt and achieve financial independence. Through the legal service, systemic issues are identified and used to inform policy and law reform initiatives to improve government and industry responses to this widespread but under-reported form of domestic abuse. Gayatri has provided an economic abuse perspective in a number of forums and public inquiries, including the recent NSW Inquiry into Coercive Control.
Financial Abuse Service NSW Team Leader at Redfern Legal Centre
Laura Bianchi started her career at the Aboriginal Legal Service of Western Australia, and was later a Senior Lawyer at the National Justice Project in Sydney.
Read more about Laura Bianchi
Laura’s passion for human rights and social justice led her to Redfern Legal Centre where in 2019 she established the Financial Abuse Service NSW and the NSW chapter of the Economic Abuse Reference Group.
Redfern Legal Centre’s Financial Abuse Service NSW assists victim survivors of financial abuse in intimate partner relationships to remedy coerced debt and achieve financial independence. Through the legal service, systemic issues are identified and used to inform policy and law reform initiatives to improve government and industry responses to this widespread but under-reported form of domestic abuse. Laura has provided an economic abuse perspective in a number of forums and public inquiries, including the recent Senate Inquiry into National Consumer Credit Protection.
Moneycare Regional Manager at Salvation Army
As creator of You’re the Boss and as part of Salvation Army’s Moneycare team, Kristen is passionate about helping people manage their day to day money to live less stressful, less anxious and more fulfilled lives.
Read more about Kristen Hartnett
Kristen has a passion for building peoples’ knowledge of day to day money management issues through running education programs.
Financial literacy is an essential life skill in our commercial world. Kristen aims to help people build their financial resilience and their ability to make informed decisions.
She is passionate about the benefits that financial capability can bring to peoples’ lives.
Principal at SVA Consulting
Louise joined SVA in 2017 following a career of 20+ years spanning the commercial, public and not-for-profit sectors.
Read more about Louise Campbell
Louise leads SVA Consulting’s work on financial wellbeing and recently authored “Shifting battlegrounds for financial wellbeing” for the SVA Quarterly (see here).
Prior to joining SVA, Louise worked in consulting, government, technology and banking in Australia, UK and Africa. She also led an international team at a large NGO reporting to the Board on operational risk.
Louise holds Masters degrees from both UNSW and Deakin University in Economics & International Development.
Brotherhood of St Laurence
Marta Kreiser has been working with refugee and migrant communities since 2006 at the Brotherhood of St Laurence, City of Greater Dandenong and Community Hubs Australia.
Read more about Marta Kreiser
Previously, Marta has coordinated and managed many programs including initiatives focused on empowering women and mobilising volunteers, the Refugee Action Program working with over 30 refugee communities, the Brain Bank project which linked volunteers from mainstream community to mentor individuals and refugee community groups and Bridging Women’s Worlds which trained women to organise cross-cultural events.
Marta has worked across primary schools to engage and support migrant and refugee women through school community hubs and co-managed an Early Years Centre providing support to families and the local Mernda community.
Through the Stepping Stones to Small Business program, Marta supports and mentors women to start a small business, find employment and create training pathways.
Marta has a passion for teaching, has trained at TAFE and through her various work places. She is a mother of two toddlers who keep her busy. In her spare moments, Marta loves exploring nature and traveling across regional Victoria.
Senior Solicitor at Legal Aid NSW
Dana Beiglari started her career as a lawyer at the commercial law firm, Allens. Her passion for social justice law and financial inclusion led her to Legal Aid NSW. Dana is a Senior Solicitor in the Consumer Law practice group.
Read more about Dana Beiglari
Her team of 10 solicitors assists some of the most vulnerable people in NSW to access their consumer protection rights in credit and insurance matters. Dana currently represents Legal Aid NSW on several forums, including the newly formed AFCA Consumer Advisory Panel and the ASIC Consumer Advisory Panel.
Dana has provided a consumer advocate perspective in a number of public inquiries, including the Financial Services Royal Commission and the Senate Inquiry into Resolution of Disputes with Financial Service Providers within the Justice System.
Dana is also a director of Ecstra, not for profit organisation committed to building the financial capability of all Australians within a fair financial system.
Program Manager at Brotherhood of St Laurence
Claire Butler holds a Masters degree in Museum Education and is the MoneyMinded Program Manager in the Financial Inclusion section of the Brotherhood of St Laurence.
Read more about Claire Butler
Claire started working at BSL 5 years ago, after a long career in Environmental Education and Education for Sustainability. A passionate educator and facilitator, Claire currently manages the MoneyMinded program. She uses graphic facilitation skills in her workshops and has taught adults and children on a very wide range of topics.
Principal Partnership Manager Service NSW
Passion for supporting Customer experience. Supporting our Government Partner agencies achieve breakthrough customer service. Improving the lives of our customers and supporting our Frontline, provide an optimal seamless customer experience.
Read more about Penny Delangen
Supporting a Digital Government, being change ready supporting customer focused, connected outcomes driven by emerging technologies to improve how Government support outcomes interactions. 8 Years as part of the Service NSW team, Studied at Harvard Business School: Achieving Breakthrough Service and attended the Disney Institute.
NILs Community Network Regional Manager
Dare Kavanagh joined Good Shepherd as the Regional Manager for the NILs Community Network (NSW QLD WA and ACT) in early 2021. Originally from Canada, Dare migrated to Australia via Sweden and the UK.
Read more about Dare Kavanagh
Throughout her career Dare has worked in a wide variety of human service sectors including Education, Health, Housing, Place-making, Gender Equity and Sustainability. With a Masters in Primary Healthcare focused on the social determinants of health and a Graduate Diploma in Dialogue, Deliberation and Public Participation, Dare champions a client centred, strengths based approach to service development and delivery – and values diverse input to decision-making. Dare lives in Sydney with her teenage sons Archie and Leo, and Kingston, her dog.
Assistant Director Policy and Research at NCOSS
Elyse has worked in the Policy and Research team at the NSW Council of Social Service (NCOSS) for five years, where she has primarily led the health portfolio and chaired the NSW Health Equity Alliance.
Read more about Elyse Cain
Elyse works with the community sector, vulnerable groups and the NSW Government to improve outcomes in the community and reduce poverty and inequality in NSW.
Elyse has worked for over a decade in a range of policy areas both in government and non-government settings. These include senior policy roles in NSW Fair Trading, the Commonwealth Treasury and the Australian Medical Association (NSW).
Elyse is a member of the Golden Key International Honour Society and holds a double degree in Communication and International Studies from the University of Technology, Sydney, with majors in Social Inquiry and German. She also studied under scholarship at the Technische Universitaet Berlin for a year and completed an internship in the Economic and Policy Division of the Australian Embassy in Berlin.
Manager Environmental Sustainability at NSW Land and Housing Corporation
In her role, Susanna is responsible for managing programs to improve the energy and water efficiency of the NSW Government’s social housing portfolio.
Read more about Susanna Savolainen
Susanna holds a bachelor of Environmental Engineering and Masters Environmental Law and has over 25 years of experience in managing environmental programs for local and state government.
Dr Emily Porter
Senior Research Fellow at Brotherhood of St. Laurence
Dr Emily Porter joined the Brotherhood of St. Laurence in September 2020 as the second recipient of the ANZ Tony Nicholson Fellowship. She is now a Senior Research Fellow in the Work and Economic Security team.
Read more about Dr Emily Porter
Emily attained a PhD in sociology from the University of Melbourne in 2019. Her previous qualifications include a Master of Social Policy and a Bachelor of Economics. Emily is passionate about using research to inform social policy and improve outcomes for disadvantaged communities. Prior to joining BSL she worked as a policy analyst in government and consulting and lectured in social policy at the University of Melbourne while completing her PhD.
Her research at BSL, notably in the Financial lives in uncertain times project, has focused on patterns of financial wellbeing among vulnerable groups of Australians. She is now working on financial stress as part of the broader SEED (Sustaining Empowerment and Economic Dignity) project.
Financial Inclusion Project Officer at The Salvation Army
As the Salvation Army’s Financial Inclusion Project Officer and previously a director of a co-design focused social enterprise that employed and trained young people, Bianca is passionate about community led, preventative, and wellbeing centred approaches to financial inclusion.
Read more about Bianca Orsini
Bianca’s role involves coordinating The Salvation Army’s national Financial Inclusion Action Plan (FIAP), with a current focus on preventative and early intervention measures, employee financial wellbeing, mental health impacted by financial stress and First Nations employment and business pathways.
Rebecca Pinney Meddings
Senior Manager Financial Inclusion at Brotherhood of St Laurence
Rebecca Pinney Meddings has run the Stepping Stones Program for the past seven years and ran a small business for 10 years prior to moving into the community sector.
Read more about Rebecca Pinney Meddings
Rebecca has developed partnerships with a large range of stakeholders, and has contributed to the redevelopment of the Stepping Stones program model and training materials. Rebecca is passionate about women’s economic empowerment, and believes that increased economic and social participation is the critical foundation for successful settlement for people from refugee and migrant backgrounds.
Editor at Large at Canstar
Canstar is Australia’s biggest financial comparison site. Effie is a leading personal finance commentator in Australia with more than two decades of experience in consumer finance topics including banking, finance and property.
Read more about Effie Zahos
Effie was previously Bauer Media’s Finance Editor and editor of Money magazine, having helped establish it in 1999. She is a regular on Channel 9’s Today show and radio stations across Australia as a money expert.
Effie is also author of a children’s financial literacy book, The Great $20 Adventure and A Real Girl’s Guide to Money: From Converse to Louboutins.
Director at Beacon Strategies
Elliot is a Founder and Director of Brisbane-based health and social services consultancy Beacon Strategies. He leads the delivery of consulting projects for a diverse mix of client partners, supporting them to plan, design, implement and evaluate their work.
Read more about Elliot Parkinson
Prior to this, Elliot worked for local and state governments in strategy, project management and planning roles to improve the environments where people live and work. Elliot holds a Master of Public Health and Bachelor of Science, and is a member of the Public Health Association of Australia (PHAA) and Australian Evaluation Society (AES).
Executive Director Energy at Department of Planning, Industry and Environment.
Andrew has almost 20 years’ experience working in and around energy in a variety of roles, and brings perspectives from his time at government agencies, ministerial offices, an energy peak body and energy market participants.
Read more about Andrew Lewis
Andrew has held senior executive positions with a strong focus on developing and implementing strategies and programs for energy market reforms, policy and regulatory analysis and development, consumer protection and support, stakeholder engagement and technical regulation.
In his current role, Andrew leads a number of teams delivering services and outcomes in the areas of energy social programs, clean energy programs funded by the NSW Climate Change Fund, national and NSW policy reforms, technical and operational performance of energy networks, emergency management and development of the NSW Hydrogen Strategy. A particular focus is on continuing to improve support for vulnerable and low income households, including the customer experience, in line with the NSW Government’s “Tell Us Once” approach.
Andrew has significant senior leadership, stakeholder engagement, communication and management capabilities gained at a time of intense political and public interest in issues including housing affordability, increasing energy prices, ownership of utility assets, renewable energy and climate change. He has proven success in regulatory and policy development and advocacy; building, leading and motivating teams; and identifying strategic directions, implementing change and delivering customer-focused programs and reforms.
Community Builder at Lithgow Information and Neighbourhood Centre
Leanne has worked in the community sector with a range of NGO’s for over 30 years across a diversified range of grass roots programs. Currently she is working in the community-strengthening stream providing programs that foster resilience, financial inclusion and mental health well-being.
Read more about Leanne Walding
Leanne’s community support programs at Lithgow Information and Neighbourhood Centre are a “hand up” that foster resilience community connectedness and well-being – steps to full life potential.
Leanne represents her local community on a range of committees – convenor of Lithgow Community Interagency, Suicide Awareness Let’s Talk Lithgow and the Resilience Coaching Project and community/ professional representative with Lithgow City Council – Community Development, Women’s Advisory and the Local Drug Action Team – Planet Youth.
Her qualifications include the Australian Mental Health Leaders Fellowship and Bachelor of Social Science – Social Welfare.
CEO at Cowra Information & Neighbourhood Centre
Fran has been CEO for the past 7 years and it is her most rewarding role to date. Before joining Cowra Information & Neighbourhood Centre she worked in the corporate world of accounts, for 20 + years.
Read more about Fran Stead
Fran has recently taken up a vacant position on the board of Local Community Services Association, and additionally has taken on their role of Regional Representative. She has a strong commitment to social justice and fights for equality daily. Her favourite motto is ‘we don’t do “No” we just find a way’.
Communities are like jig saws, all pieces are needed and all pieces need to belong for the picture to be complete.
Disability and Inclusion Regional Manager at St Vincent de Paul Society NSW
Jess Davidson has over fifteen years’ experience working in the community sector, with particular experience working with communities experiencing injustices such as homelessness, domestic violence and marginalisation.
Read more about Jess Davidson
Jess has previously spoken at NSW parliamentary inquires, and has been a panellist on ABC’s The Drum and is currently the regional manager for Disability and Inclusion at Vinnies. With qualifications in Psychology, she is passionate about creating safe and inclusive communities that address both individual need and systematic change.
Dr Dina Bowman
Principal Research Fellow at Brotherhood of St Laurence
Dr Dina Bowman is a principal research fellow in the areas of work and economic security at Brotherhood of St Laurence. She is also an honorary principal fellow in the School of Social and Political Sciences at the University of Melbourne.
Read more about Dr Dina Bowman
Dina leads BSL’s research on work and economic security, including financial wellbeing.
Her research focuses on work, employment, economic security and inequality. She is particularly interested in the drivers, impacts and lived experience of economic insecurity, low paid work and income support and how social policy impacts on people’s lives.
This research informs program innovation and policy development to better respond to economic insecurity and foster financial wellbeing.
CEO at Foodbank Australia
Brianna is the Chief Executive Officer (CEO) of Foodbank Australia, the largest hunger relief organisation in Australia, and is Australia’s representative for the Global Foodbanking Network. Brianna joined Foodbank Australia in 2016, following her successful three-year term as CEO of Australian Childcare Alliance New South Wales.
Read more about Brianna Casey
Prior to that, she spent 14 years in agri-politics, as CEO of Qld Farmers’ Federation and a Policy Director at NSW Farmers. Brianna’s career has centred on her love of social policy and advocacy, and her passion for powerful story-telling. Brianna has served on a number of Ministerial Advisory Councils and committees throughout her career, currently representing the food relief sector on the National Coordination Group established to advise the Federal Social Services Minister on the pandemic response from an emergency relief perspective. She also played a key role in the development of the Australian Government’s first ever National Food Waste Strategy.
In her personal time, Brianna volunteers in her local community, particularly with her sons’ sporting clubs. She has a Bachelor of Science in Australian Environmental Studies, is a graduate of the iconic Australian Rural Leadership Program and was recently awarded the Pro Bono Australia Impact 25 Award.
Senior Policy & Communications Officer at Financial Rights Legal Centre
Julia is the Senior Policy & Communications Officer at the Financial Rights Legal Centre, where she has been working to help advise and empower consumers in financial stress since 2013.
Read more about Julia Davis
Julia is passionate about social justice and helping vulnerable people catch a break. She is a high energy and dynamic person who thrives on being a voice for groups that cannot advocate for themselves. She wants to influence systemic changes in law and industry practice that benefit people and help embed those changes so systems do not slip backwards. Julia has a Juris Doctorate from the University of Florida Levin College of Law and a Masters in human rights law from the London School of Economics. She is the consumer representative on the Insurance Brokers Code Compliance Committee and Chair of Board for the Tenants Union NSW.
CEO at Financial Rights Legal Centre
Financial Rights Legal Centre is a specialist community legal centre assisting people with credit, debt, banking, insurance and related financial problems.
Read more about Karen Cox
The Centre employs both financial counsellors and lawyers, and runs a number of free advice lines for the public and other caseworkers in the community. The Centre also conducts casework, provides education and resources, and advocates for systemic reform to improve financial well-being through a fairer financial services market.
Karen is trained as a lawyer and has been with the service for 20 years.
Research Assistant at Centre for Social Impact UNSW
Emma Barnes is a Research Assistant at the Centre for Social Impact. She has worked there for three and half years. Emma has a Bachelor of Social Science (Sociology and Anthropology) with Honours.
Read more about Emma Barnes
As part of her Honours thesis Emma conducted independent qualitative research into young people’s experiences in the Australian housing market and has knowledge of economic, social and cultural factors that impacted upon Australians. She has a deep interest in the areas of homelessness and how evidence-based research can inform the ending and prevention of people experiencing homelessness. She is also passionate about providing the voice of lived experiences in research.
Dr Jack Noone
Research at UNSW
Jack’s research cuts across a range of areas including collaboration, financial wellbeing, health, employment and retirement planning.
Read more about Dr Jack Noone
Jack has extensive expertise in the measurement of social outcomes and has taken the lead on multiple evaluation projects as well as providing advice to both industry and social policy makers on measurement and evaluation activity. Photo courtesy of Nicola Bailey.